Refund Policy

Refund Policy for Opulent Garments

Effective Date: 30.01.2025

At Opulent Garments, we are committed to customer satisfaction. If you receive a defective product or the wrong item, we offer refunds or replacements under the following conditions:

1. Eligibility for Refunds

  • Refunds are accepted only for defective products or if the wrong item was shipped.

  • All items that meet these conditions are eligible for a refund or replacement.

2. Return & Refund Process

  • Customers must initiate a return request through our contact form.

  • Proof of the defect or incorrect item (e.g., a photo) must be provided.

  • Customers are responsible for the return shipping costs.

  • Once we receive and inspect the returned item, the refund will be processed within 1 day.

  • Refunds are issued to the original payment method or as a replacement item, based on the customer’s preference.

3. Refund Timeframe

  • Customers must return the product before requesting a refund.

  • Refunds will only be issued after we have received and inspected the returned item.

  • Refunds are processed within 1 day of receiving the return.

4. Return Shipping Responsibility

  • Customers are responsible for the shipping costs of returning items.

  • If the returned item is lost or damaged during shipping back to us, the refund will not be eligible.

For any further questions, please contact us through our website’s contact form.

Thank you for shopping with Opulent Garments